Why Buy From Maxim Superstore?

Maxim Superstore sells the complete selection of high-quality lighting fixtures, ceiling fans and accessories manufactured by Maxim. Our offering includes an extraordinary array of light fixtures and ceiling fans for all rooms and spaces in the home or office – products ranging from Tiffany-style lamps and pendants to wall sconces for the outdoor space or bathroom and grand chandeliers for the foyer or formal dining room.

Free Shipping on orders over $49

Maxim Superstore products will ship directly to your house from Maxim's warehouse and will arrive quickly at your house. Orders placed by 11:59PM Pacific Time will likely be shipped within two business days. Maxim Superstore offers Free Ground Shipping in the continental United States for every order. There is a surcharge on very large products that must be shipped by truck. Read more

Hassle Free Returns / No Re-stocking Fee

With our impressive Prepaid-Return Program, you can shop guilt-free without having buyer's remorse. If you purchase products from any of the lines in our Prepaid-Return program and decide not to keep them, you can return them for a FULL refund at no additional expense to you. Please read the details below.

What is your Prepaid-Return policy?

Merchandise may be returned up to 21 days from the date of receiving the order to receive a FULL refund. This means that if you change your mind about an item you purchased from one of our participating brands, we will simply issue you a prepaid return label and you would just send the merchandise back at no cost to you. You will NOT be responsible for any shipping charges or restocking fees! Just print out the UPS prepaid label we send you via email, take the package(s) to your nearest UPS pick-up center and we will issue your refund within 48 hours of receipt and inspection. For the full details on the process see below.

How do I make a return?

One of our customer service representatives will process your request and an RGA number will be issued. They will also provide you with a prepaid-label with instructions within 5 business day of submitting your request. Once you are provided the prepaid UPS label(s), follow the instructions provided, take the package(s) to your nearest UPS pick-up center, and we will issue your full refund within 2 business days of receipt and inspection. Labels are good for 30 days from the date issued. If labels are not used within 30 days, they will expire. The customer is responsible for return shipping if the prepaid label has expired. Please make sure to read the conditions below.

Refunds will only be issued under the following conditions:
  1. Merchandise must not have been installed or altered in any way.
  2. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
  3. No returns will be allowed for Discount, Open Box or Clearance products.
  4. No returns on bulb or part orders.
  5. Claims after 21 days of receipt are not eligible for return or replacement.
  6. Refunds for returned products cannot exceed the originally charged amount.
  7. Orders shipped to Canada, Hawaii, or Alaska are excluded from our Prepaid Returns program.
  8. Products that are shipped via freight truck DO NOT qualify for this program.
  9. Any original shipping charges incurred are not eligible for a refund.
  10. Orders placed prior to the Brand's start date in this Promotion do not qualify.

Free Lifetime Warranty – Best in the industry!

We at MaximSuperStore want to make a commitment to our customers by providing a LIFETIME WARRANTY on products from our top brands. This is an exclusive offered from MaximSuperStore and is not something provided by the manufacturer. You won't find this offer from other retailers. MaximSuperStore is not only committed to providing the best customer service, but also to offering the best incentives to make your shopping experience the best possible.

Low Price Guarantee

If you find a lower price, anywhere else on the Internet, on a new identical item, just show us the lower price when you buy the item on our site or within 14 days after your purchase—and we'll honor the lowest price if these conditions are met:

  • Our 14-day price-match guarantee is good on everything sold on our web site. The item must be in-stock and available for purchase at that price from a company located in the U.S. who is authorized by the manufacturer to sell the product.

  • We only price match against prices found on competitor’s Internet site.

  • The item must be identical. For example, it must have the same U.S. manufacturer's warranty. It must also have the same model number and contain the same components.

  • All applicable shipping and handling charges are included with your price match. Proof of the other company's shipping and handling charges MUST be supplied on the competitor’s site. We will not call and confirm shipping and handling charges.

Proof of the total purchase price MUST be presented to us. Proof can be in the form of a screen shot of the final screen or a fax of the final screen. The screen shot must clearly identify the total purchase price including shipping and handling charges. You must contact us by phone prior to faxing/emailing at 1-844-237-8474 for a Price Match Authorization. Submission must clearly show final purchase price, date, and URL link. Faxes/emails without Price Match Authorization or unsolicited faxes/emails will not be considered. Incomplete proof of submission will not be considered.

  • We reserve the right to verify another company's product availability and price before issuing a price match guarantee. We reserve the right to limit price matching to only those retailers authorized by the manufacturer to sell the product and who are in compliance with the manufacturers documented terms and conditions.

  • Available coupons and rebates will be deducted from our price to come up with our net price when calculating the price match.

  • We price match almost everything. We don't price match items sold at special events (e.g., grand opening, anniversary, or liquidation sales), discontinued items or closeouts, Internet Auction or Factory Direct type internet sites, or big box stores such as Home Depot, webstores123.com, homecenter.com and novalighting.com. We also don't price match California taxes and typographical errors.

For more information, or a price match, call 1-844-237-8474.

This policy is subject to change without notice.

3 Business Day Delivery or Get $60!

Orders must be a minimum of $200.00 to qualify for a $60 credit. Is your order is under $200? Don’t worry, you still earn $10 in your pocket! We know that deadlines are important, that is why we are happy to offer this free delivery guarantee service!

How does the 3 Day Delivery Time Work?

Our 3 Day Delivery guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on a Monday at 10:30am would be guaranteed to arrive on Friday. An order placed at 9:30am on a Monday would be guaranteed to arrive on Thursday. If an order is placed after 10:00am on a Friday or over the weekend, the 3 Day Delivery guarantee starts the following Monday (to arrive on Thursday). Holidays and weekends are not counted as business days.

EXEMPTIONS:

  • Orders under $200 receive a $10 credit if we do not meet the delivery deadline.
  • If an item is found to be Back-Ordered or Out-of-Stock at time of purchase, it is NOT eligible for our delivery guarantee.
  • Orders shipped via Truck are not eligible for delivery guarantee.
  • We cannot be responsible for delays due to extreme weather conditions or delays with UPS/FedEx. We cannot be responsible for delays in shipping due to invalid delivery addresses. We cannot ship to PO Boxes. If a PO Box is entered, the order will be held until a physical address can be obtained.
  • Orders placed after 10:00am PST on a business day are considered placed the following business day (see calculations above). Holidays are not counted as a business day.
  • Due to holiday schedules of parcel companies and warehouse closures, we cannot guarantee delivery times from Wednesday, December 21st through Monday, January 2nd. Orders will still be processed, shipped, and you will be notified as quickly as possible. You may still receive your order within the specified delivery time frame.
  • Quick Delivery credits are issued on a per order basis, not per item. Only 1 Quick Delivery credit can be issued per order.
  • Offer applies to new orders only. Replacement orders are not eligible for the Quick Delivery credit.
  • Only standard products qualify for our Quick Delivery guarantee. Special lamping, custom finishes, bulbs, or made-to-order products are NOT eligible for a Quick Delivery credit.
  • Open Box items are not eligible for 3 Day Delivery. We will guarantee 1 Week Delivery for those items and credit will be issued based on a 1 Week deadline.
  • Our Quick Delivery guarantee is not offered on orders shipping to Alaska, Hawaii, or Canada.

How to Claim Your Credit:
To claim your credit, please call or send us an email. In the subject field please enter: Quick Delivery Credit Claim. You can find our Customer Service number and email address below:

Toll Free: 844-237-8474

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